Thank you for visiting our website. We strive to ensure your complete satisfaction with every order. However, we understand that sometimes cancellations are necessary. Please review our cancellation policy below for more details.
1. Order Cancellation Request
Before Shipment: If you wish to cancel your order, please contact us as soon as possible. Cancellations are only accepted before the item has been shipped. Once an order has been processed for shipment, it cannot be canceled.
After Shipment: If your order has already been shipped, you will need to follow our return process instead of a cancellation.
2. How to Cancel an Order
To cancel an order, please reach out to our customer service team by emailing contact@mail.uk.myeyebb.com.
Provide your order number, name, and request to cancel.
3. Refund Policy
If the order is canceled before shipment, a full refund will be issued.
If the cancellation request is made after shipment, a refund will not be provided. However, you may return the item once received, according to our return policy.
4. Exceptions
Certain products, such as custom or personalized items, may not be eligible for cancellation once the order is placed.
If there is an issue with the product (e.g., defective or incorrect items), please contact us immediately, and we will resolve the issue promptly.
5. Changes to this Policy
We reserve the right to modify or update this cancellation policy at any time. Any changes will be posted on this page with an updated revision date.
If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer service team.
Thank you for shopping with us!